At ImHosted.com™, we are striving to take customer service to a higher level. From the minute you signup to our services you'll feel completely at ease with our personal, friendly customer care service. We understand your needs and that dealing with support crews should be a pleasant experience -- not the hair-raising, stressful nightmare that many people go through with other providers. We are well known for having a fast, friendly, and caring support team. We strive to make every support experience as gratifying as possible. If you're not satisfied, we'll do everything we can to resolve the situation. Great customer care isn't just a dream -- it's a reality at ImHosted.com™

1. Responsive support team & Same day response guarantee
   Is your current host taking days to return your tech support requests? We guarantee to reply to each and every tech support ticket on the same day. Our average response time is usually within minutes.
   
   
2. 24/7 monitoring station
   ImHosted.com servers are monitored around the clock by 5 different systems at 4 remote locations around the world. If any service fails or issues warnings, our technicians are notified immediately. We have monitoring stations in Germany, Australia, United States and the UK. By utilizing a global station of monitoring stations we are able to respond diligently to issues that may be affecting that region.



3. Direct contact with the Supervisor
   If in the RARE case you are not satisfied with the way a support technician has handled your support ticket, you will be able to directly contact the supervisor who will look at your case and resolve your issue. The supervisor is employed to ensure the support team is continually upholding excellent customer service standards.



4. Online Manual Packed With Immediate Assistance
   Our Online Manual is the best in the business and can provide you with answers to 95% of all questions you may have.



5. Support is our number one priority
   It's that simple, support is our number one priority.



6. State of the art tech support ticketing system
   Open a tech support ticket via an online, easy to use form... then you are emailed your ticket number. Out technicians view your ticket and fix or answer the problem, and then notify you when completed.